Terms & Conditions

Effective date: January 01, 2026
Contact:
Address: Shadhinota Sarani, Progoti Sarani, Dhaka 1212

1. Introduction

Welcome to Ostren. These Terms and Conditions govern your use of ostren.net and any purchases you make from our site. By accessing or using our site, creating an account, or placing an order, you agree to these terms. If you do not agree, please do not use the site or place an order.

2. Who we are

Ostren is a direct-to-consumer fashion brand based in Bangladesh. Our website provides a platform to browse, order, and receive products. All references to “we”, “us”, or “our” mean Ostren.

3. Accounts and registration

You may browse our site without an account. Creating an account saves your information for faster checkout and order tracking.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
If you suspect unauthorized use of your account, contact immediately.

4. Ordering

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing or product information, or suspected fraud.
After you place an order, you will receive an order confirmation email. This confirmation does not mean your order has been accepted. A subsequent shipping confirmation will indicate that your order has been accepted and is on its way.

5. Prices and payment

Prices listed on the site are shown in the currency specified at checkout and include applicable taxes where required by law.
We accept payments through the payment methods displayed on the checkout page. Payment is processed by our payment partners. We do not store raw card details on our servers.
In case of pricing errors, we may cancel orders that were placed at incorrect prices. If we cancel your order, we will notify you and issue a refund for any payment already processed.

6. Shipping and delivery

Shipping options, costs, and estimated delivery times are displayed during checkout and may vary by location.
Delivery dates are estimates. We are not liable for delays caused by carriers, customs, or other events outside our control.
It is your responsibility to provide accurate shipping information. We are not responsible for packages lost due to an incorrect address provided by you.

7. Returns and refunds

Our return and refund practices are described in our Return and Refund Policy. By placing an order, you agree to the terms in that policy. For questions, contact .

8. Product information

We make reasonable efforts to display product information, colors, and sizing accurately. However, actual product appearance may vary due to screen settings and other factors.
Sizes and measurements are provided as a guide. Fit may vary. If in doubt, contact before ordering.

9. Intellectual property

All content on the site, including text, images, logos, and designs, is owned by Ostren or used with permission and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

10. User conduct

When using our site you agree not to:

Violate any applicable laws or rights of third parties.
Post or transmit harmful, abusive, obscene, or fraudulent content.
Interfere with the operation of the site or bypass security measures.

We may suspend or terminate accounts that violate these terms.

11. Reviews and user content

By submitting reviews or other content to the site, you grant Ostren a perpetual, royalty-free, worldwide license to use, reproduce, modify, and display that content for marketing and promotional purposes.
Do not submit content that infringes the rights of others or that is unlawful.

12. Disclaimers

The site and products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Ostren disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

13. Limitation of liability

To the maximum extent permitted by law, Ostren will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or from any products purchased, even if we were advised of the possibility of such damages.
Our total liability for any claim related to products purchased from Ostren is limited to the purchase price of the product in question.

14. Indemnification

You agree to indemnify and hold Ostren, its affiliates, and their officers, directors, employees, and agents harmless from any claims, losses, liabilities, and expenses arising out of your breach of these terms or your misuse of the site.

15. Governing law and jurisdiction

These terms are governed by the laws of Bangladesh.
Any disputes arising from or related to these terms or your use of the site will be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

16. Changes to these terms

We may update these Terms and Conditions from time to time. When we do, we will post the updated terms on this page with a new effective date.
Continued use of the site after changes are posted constitutes acceptance of the revised terms.

17. Severability

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.

18. Contact us

If you have questions about these Terms and Conditions, email or write to us at:

Shadhinota Sarani, Progoti Sarani, Dhaka 1212

Quick summary

Use the site and place orders only if you agree to these terms.
Orders may be canceled for reasons including pricing or availability errors.
Our liability is limited to the purchase price. For full details read the clauses above.

Thank you for choosing Ostren – clean design, fair terms.